Shipping policy

Order Processing & Production
Many of our products are made especially for you after your order is placed. Please allow time for your order to be processed and produced before shipment. Production times may vary depending on the product, order volume, and fulfillment location.

Shipping Rates & Delivery Estimates
Available shipping options, rates, and estimated delivery times are calculated and displayed at checkout based on your order and delivery address.

Please note that estimated delivery times include shipping transit time and may not include product processing or production time. Delivery dates are estimates and are not guaranteed. Delays may occasionally occur due to carrier disruptions, weather, holidays, customs processing, or other circumstances outside our control.

Multiple Shipments
Because products may be produced at different fulfillment locations, items from the same order may occasionally arrive in separate packages and at different times. If this occurs, you may receive separate tracking information for each shipment.

Order Tracking
Once your order ships, you will receive a shipping confirmation email with available tracking information. Please allow time for the carrier's tracking system to update after your shipment has been processed.

Shipping Destinations
Shipping availability is determined by the products in your order and the delivery destination. Available shipping methods and charges will be displayed at checkout. Certain products may not be available for delivery to all locations.

Address Accuracy
Please review your shipping address carefully before completing your purchase. Customers are responsible for providing complete and accurate shipping information. If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or fulfillment.

Lost, Damaged, or Incorrect Orders
If your order arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact us through our Contact Us page as soon as possible. For damaged or incorrect items, photos of the item and packaging may be requested so we can investigate and assist with a resolution.

Questions About Your Order
If you have questions about shipping or the status of your order, please contact us through our Contact Us page and include your order number.