Refund, Return & Quality Guarantee Policy

At Prophetic Reign Apparel and Gifts, we want our policies to be clear before you make your purchase. Please review the information below carefully, as our return and refund policy differs between books and our made-to-order merchandise.

Made-to-Order Merchandise — All Sales Final

All made-to-order merchandise is final sale and non-refundable. These products are produced specifically after an order is placed and are not eligible for returns, refunds, or exchanges due to buyer's remorse or customer ordering errors.

This includes, but is not limited to, apparel, drinkware, tote bags, hats, and other made-to-order merchandise.

We do not provide refunds or exchanges for:

• Incorrect size or color selected by the customer
• Change of mind or buyer's remorse
• Ordering the wrong product or quantity
• Personal preference regarding fit or style
• Incorrect or incomplete shipping information provided by the customer
• Unclaimed or refused packages

Please carefully review product descriptions, sizing information, colors, quantities, and shipping information before completing your purchase.

30-Day Quality Guarantee

Although made-to-order merchandise is final sale and non-refundable, we stand behind the quality and accuracy of your order.

If your item arrives damaged or defective, has a significant production or printing error, or you receive an item that is different from what you ordered, please contact us through our Contact Us page within 30 days of receiving your order.

Qualifying issues may include:

• Products damaged during production or delivery
• Manufacturing defects
• Significant printing or production errors
• An incorrect product, size, or color sent that differs from what you ordered

Minor variations in printed colors may occur because colors displayed on screens can differ from the finished printed product. Reasonable color variations are not considered manufacturing defects.

After the issue has been reviewed and approved, qualifying claims for made-to-order merchandise will be resolved with a replacement rather than a refund, except where a refund or other remedy is required by applicable law.

Quality Claim Requirements

To review a damaged, defective, or incorrect-item claim, we may request:

1. Your order number
2. Clear photographs showing the issue with the product
3. Photographs of the shipping packaging when applicable
4. A brief description of the issue

Please do not discard the affected product or packaging until your claim has been reviewed.

Lost Orders

If a made-to-order product appears to have been lost in transit, please contact us through our Contact Us page within 30 days of the estimated delivery date.

We will review the available shipment and tracking information. When a lost-order claim qualifies, we will arrange an appropriate replacement or other remedy required by applicable law.

Books — 14-Day Returns & Refunds

Books are the exception to our final-sale merchandise policy and may be eligible for return and refund.

You have 14 days after receiving your book to request a return.

To be eligible for a return, the book must be in the same condition in which it was received—unused, undamaged, and free from writing, markings, stains, bent pages, or other signs of use.

To request a return, please contact us through our Contact Us page within 14 days of delivery. If your return is accepted, we will provide instructions for returning the book.

Please do not send a book back without first contacting us. Items returned without first requesting a return may not be accepted.

Unless the book arrived damaged, defective, or an incorrect book was sent, the customer is responsible for return shipping costs.

Once the returned book has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Once a return has been received, inspected, and approved, we will process the refund to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

Damaged, Defective, or Incorrect Books

If your book arrives damaged or defective, or you receive a book different from the one you ordered, please contact us through our Contact Us page as soon as possible.

We may request photographs of the book and packaging so that we can review the issue and determine the appropriate resolution.

If the issue is confirmed, you will not be responsible for return shipping costs associated with correcting our error or a qualifying damaged/defective order.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an address error after submitting your order, please contact us through our Contact Us page as soon as possible.

Because made-to-order merchandise can enter production and fulfillment shortly after an order is placed, we cannot guarantee that an address can be changed after the order has been submitted.

Additional costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Unclaimed or Refused Packages

Customers are responsible for monitoring available tracking information and accepting delivery of their orders.

Orders that are unclaimed or refused may not qualify for a complimentary replacement or refund.

If you experience a delivery problem, please contact us through our Contact Us page so we can review the circumstances.

Cancellations & Order Changes

Made-to-order merchandise can enter production shortly after an order is placed. For this reason, cancellations or changes cannot be guaranteed.

If you discover an error immediately after ordering, please contact us through our Contact Us page as soon as possible.

Once production has begun, we may be unable to cancel or modify the order.

Consumer Rights

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where applicable law provides additional consumer rights or remedies, those rights will apply.

Questions or Order Issues

If you have questions about a return, replacement, refund, or problem with your order, please contact us through our Contact Us page and include your order number and a description of the issue so we can assist you.